Donation and refund policy

How you give

Every donation on this site is a one-off card payment, processed securely by Stripe. You don’t need an account, and we never see or store your card details. Your receipt is emailed to you as soon as the payment goes through.

Where your gift goes

• A gift to an appeal is spent on that appeal. A gift for a number of items, such as two hand pumps, pays for those items.
• If an appeal is fully funded, or can’t go ahead, we use the gift for the closest similar work, and tell you if you ask.
• A gift to “where it is needed most” goes to the work that needs it most at the time.
• Sadaqah, Zakat, Sadaqah Jariyah and Lillah are each kept as their own fund. Your Zakat is kept separate from other donations and spent only on work that is eligible for Zakat.

Refunds

If you gave by mistake, or gave the wrong amount, email info@qubafoundation.co.uk within 30 days with your receipt number (it starts “QWF-”), and we’ll refund you to the same card. After that, your gift may already have been spent on the work.

Questions or concerns

Email info@qubafoundation.co.uk or call 07917 433314. If you’re not happy with how we handle a concern about fundraising, you can contact the Fundraising Regulator.